Client Satisfaction
We pay microscopic attention to the quality of the product and provide our customers with Handicraft, Giftware and Home Decorative of high standard. All the products undergo and to pass a large number of tests related to quality and finish, before these are dispatched to the clients. And the same quality-oriented approach is followed every-time resulting in a ZERO-DEFECT process ensuring high customer satisfaction.
Moreover our expert team works closely with our clients understanding their distinct requirement and offering them customized products. For a better co-ordination and understanding we have also established a customer cell, wherein, our experts are always available to answer the queries of our clients.
Our clear vision, transparency in work and professional business practices has allowed us to maintain a healthy relationship with our clients and gain goodwill across the globe.
Our Strengths
Living up to our clients needs we are able to maintain our vertical reputation in the market leading us to the zenith of success. Our diversified range of products and their standardization are highly recognized and appreciated for their high end features like unique designs and eye catching clarity in patterns globally.
We ensure that the products are delivered as per customer’s convenience at the right place and time with the safe and timely delivery of our products. Some of the factors that set us apart from our counterparts are:
- Timely deliveries
- Competitive prices
- Vast distribution network
- Unmatchable quality
Our Infrastructure
We have a state of the art infrastructure that includes a sprawling manufacturing, huge warehousing and packaging units. A dedicated team that acts as the backbone, ensuring smooth functioning and reliable delivery to our valued clients, perfectly compliments our sophisticated infrastructure.
Each department has its own expert panel and qualified professionals who help us in fulfilling the demands of our customers for a variety of our Handicraft, Giftware and Home Decorative items. Our core production departments are enlisted below:
- Designing
- R&D
- Warehousing & Packaging
- Quality control
Quality Assurance
Quality has accelerated with the growth of our organization. To meet the challenges of highly dynamic decorative industry, we focus on the delivery of high quality products and safe and reliable product packaging.
Raw material plays a major role in achieving the quality and durability of the products. The stones and material used in the production process of the products has been carefully analyzed for their fine cutting and finishing which is always appreciated by our clients and has helped us to maintain our goodwill in the market.
Above all, these items are closely analyzed and checked by our quality auditors to meet all the parameters set as per our defined standards in the product. We conduct various tests to ensure high standards of:
- Finishing
- Durability
These tests are conducted on several quality parameters so as to attain highest level of client satisfaction.